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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Improving First-Call Resolution with Team Collaboration TechnologyTechRepublic
Improving First-Call Resolution with Team Collaboration TechnologyTechRepublic
all 118 news articles »
TMCnet
I recommended asking for some sort of small payback for service snafus when businesses get sloppy with customer service. Mary Rubbelke of Bloomington asked ...
and more »
Roseville Press Tribune
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -San Jose Mercury News -San Francisco Chronicle
all 167 news articles »
Houston Chronicle
Monday: Buses and METRORail will run on a regular Sunday schedule; no Park & Ride service; METROLift's reservation and customer service offices closed and ...
Seattle Times
On the other hand, Home Depot still lags archrival Lowe's and smaller hardware stores for customer service, external surveys say. ...
and more »
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)
all 2 news articles »
Helium
If so, you might consider a job in customer service. While it can be a drag at times, it can be a great way to obtain some extra money while you wait for ...
One News Page
ReneeSchofield RT @tzsfo: @garyvee Everyone should be the head of customer service at their company. If you're not - you're doomed. ...
CPI Financial
Al-Bawaba
Emirates NBD, a leading bank in the region, announced today the further expansion of its customer service initiatives across the wider Gulf region by ...
Corporate newsArab News
all 7 news articles »
Richmond Times Dispatch
By 9:30 am yesterday, the Broad Street customer-service center, the Department of Motor Vehicles' headquarters, was beginning to fill with customers. ...
Va DMV works through the holidayWTKR Your NewsChannel 3
all 10 news articles »
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RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Customer Service and The Human Experience
Historically, customer service was delivered over the phone or in... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Aint We Wonderful!
It may come as a surprise to you to discover... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
How To Handle Customer Billing Snafus
Q: I just discovered that for the past six months... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
And The Difference is... Attitude
I returned a rental car at an airport yesterday. As... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver.... Read More
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan... Read More
How to Easily Increase Your Profits
Do you remember the last time you went into a... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
Mexico: Online Ordering?Dont!
I got it into my head sometime in December 2004... Read More
4 Things Your Clients Want From Your Company
Sure, all clients are different. They have different kinds of... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
Customer Service: Why Bears Make Bad Customers
Every business owner should have a picture of his or... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Managing Your Business When One Client Takes Alot of Your Time
How often has your schedule been thrown out of whack... Read More
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by... Read More
11 Moments of Truth
These moments come when a customer or client?1. Hears someone... Read More
The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon... Read More
Is Your CRM (Customer Relationship Management) System Doomed To Fail?
"Right, People. Let's blast out that mail campaign we've been... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Customer Service Customer Service |